Dialogues types : accueil client en anglais

Vous : Good morning. Welcome to Cabinet Action. How can I assist you?

Client : Good morning. I have a meeting with Mr. Johnson at 10.

Vous : Of course. Let me check. Please have a seat while I confirm his availability.

Vous : Mr. Johnson will be with you in just a moment. Would you like some tea or coffee?

Client : A coffee would be great, thank you.

Vous : Here you go. Mr. Johnson is ready for you now. Please follow me.

Vous : Good evening, welcome to the Grand Hotel. Do you have a reservation?

Client : Yes, under the name Williams.

Vous : Perfect, Mr. Williams. Let me pull up your details. I can see you've booked a double room for three nights.

Client : That's correct.

Vous : May I see your ID, please? ... Thank you. Your room is on the fifth floor, room 502. Here is your key card. Breakfast is served from 7 to 10 in the restaurant on the ground floor.

Client : Thank you very much.

Vous : You're welcome. If you need anything, please don't hesitate to call the front desk. Enjoy your stay!

Vous : Thank you for calling Cabinet Action. My name is Marie. How may I help you?

Client : Hello, I'd like to speak with someone about your English training programmes.

Vous : Of course. Could you please tell me your name and company?

Client : It's John Davies from Apex Solutions.

Vous : Thank you, Mr. Davies. I'll put you through to our training department. Could you hold for a moment, please?

Client : Sure, no problem.

Vous : I'm afraid the line is currently busy. Would you like to hold, or shall I ask someone to call you back?

Client : A callback would be fine.

Vous : Certainly. Could you give me the best number to reach you? ... I'll make sure someone gets back to you within the hour. Thank you for calling.