Cabinet Action - Centre de formation anglais certifie Qualiopi
Beautician : "Good afternoon, Belle Institut. How can I help you?"
Client : "Hi, I'd like to book a facial and a manicure for next Saturday, please."
Beautician : "Of course. At what time would you like to come?"
Client : "Around 2pm if possible?"
Beautician : "We have a slot at 1:30pm or 3pm. The full session will take about one hour and a half."
Client : "3pm works best. My name is Sarah Wilson."
Beautician : "Perfect, Sarah. Could I have a contact number? And may I ask how you heard about us?"
Client : "I found you on Google. My number is 07 123 456 789."
Beautician : "Lovely. You're all booked in. See you Saturday at 3pm!"
Beautician : "Please take a seat. Before we start, I'd like to ask a few questions about your skin."
Client : "Sure, go ahead."
Beautician : "What's your main concern today? Dryness, breakouts, fine lines?"
Client : "My skin feels very dull and tired lately. And I've noticed some dark circles."
Beautician : "I understand. Do you use SPF every day?"
Client : "Not really, only in summer."
Beautician : "That explains the dullness. I recommend our Radiance Facial with vitamin C, plus a specific eye treatment. Your skin will glow by the end of the session."
Client : "Sounds perfect. Let's do it."
Beautician : "I'm going to start with a gentle cleanser to remove impurities. Let me know if the temperature is comfortable."
Client : "It's lovely, thank you."
Beautician : "Now I'm applying an exfoliating mask. It may tingle slightly — that's normal."
Client : "Yes, I can feel it a bit."
Beautician : "Perfect. I'll leave it on for 5 minutes and then proceed with a soothing facial massage."
Client : "This is so relaxing, I could fall asleep."
Beautician : "Feel free to! I'll wake you gently when we're done."
Beautician : "Your skin looks beautiful. To maintain this glow at home, I'd suggest two products."
Client : "I'm listening."
Beautician : "First, a vitamin C serum every morning. Second, an SPF 50 day cream. Together they prevent dullness and pigmentation."
Client : "How much are they?"
Beautician : "The serum is 45 pounds and the day cream is 38. I can offer you 10% off if you take both today."
Client : "Great, I'll take both. Can I also book another facial in 4 weeks?"
Beautician : "Absolutely. We even have a loyalty card — every 5th facial is 50% off."